Dear friends and customers,
We are committed to getting you all your GretschGear during these uneasy times. The health and safety of our employees is our greatest priority right now, so please understand that some things may take a bit longer than normal.
Yes, you can still place your order online!
GretschGear.com is open and accepting online orders. Like most retailers, our shipments may take a few extra days to process and ship because of safety measures we have put in place to protect our warehouse team. Email us at firstname.lastname@example.org if you have a more urgent need on a domestic, and we can explain what options are available.
Yes, Live Chat Support is still available!
Live Chat Support is available, but we apologize that response times may be much
slower. We are available Monday-Friday from 9:30am - 5:30pm ET.
We know these are challenging times, and we are here to help in any way we can. In the meantime, we hope you will cherish this unique time together with loved ones, and we hope you can find time to grow in your musical journey and attire. If you want to share what you're doing or wearing with fellow Gretsch fans, join us on @GretschGear Facebook, Twitter and Instagram pages.
Yes, shipping internationally but with delivery days to limited countries!
There are service disruptions around the world as local shipping carriers decide to suspend in-country deliveries.
Effective April 24, 2020, the Postal Service temporarily suspended international mail acceptance to destinations where the foreign postal operator has indicated that they are unable to process or deliver international mail or services originating from the United States or where transportation is unavailable due to widespread cancellations and restrictions into the area.
Suspended international shipping to following countries:
Algeria, Antiqua & Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Chile, Burkina Faso, Colombia, Cuba, Dominican Republic, Egypt, Estonia, Ethiopia, Faroe Island, Ghana, Grenada, Haiti, India, Iraq, Israel, Jamaica, Kazakhstan, Liberia, Mauritania, Montenegro, Morocco, Nicaragua, Nigeria, Pakistan, Philippines, Qatar, Sierra Leone, St. Marten, Suriname, Trinidad & Tobago, Tunisia, Turks & Caicos and Venezuela.
All other countries continue to have standard shipping service by postal service, UPS and DHL. These services estimate delayed deliveries up to an additional 2-3 weeks from normal delivery times.
Stay safe and healthy!
Your friends at GretschGear