SHIPPING POLICY

All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Packages may require more time to be delivered especially international packages due to limited transportation availability as the result of the ongoing COVID-19 impacts.  Thank you for your patience!
 
Shipping Methods
All domestic and international orders have shipping options by U.S. Mail, UPS or DHL. Delivery time will be based on shipping option you choose. The rate charged for the shipping of your order is based on the weight, size and your location.
 
DOMESTIC SHIPPING (U.S. Only)

Shipping charges for your order will be calculated and displayed at checkout based on the shipping method you selected. 

 **Orders $100 and over receive free shipping. *Alaska and Hawaii are excluded. Orders to Alaska and Hawaii will be shipped at actual freight.
 
INTERNATIONAL SHIPPING

International shipping rates and delivery times vary by country and costs are calculated directly online by each respective shipping company based on your location.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. GretschGear is not responsible for these charges if they are applied and are your responsibility as the customer.

Email Notification
A valid email address is required at time of placing order to receive order confirmation and shipment notifications.
 
Title to Products Shipped
All items purchased from GretschGear are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

Damages
In the event that your order arrives damaged in any way, please email us as soon as possible at info@gretschgear.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Promotions
Terms of offer are subject to change without notice. Offer, sales price, etc cannot be applied retroactively or redeemed for cash for prior purchases.

Change or Cancel Order

You may notify us by email at info@gretschgear.com to request a change or to cancel your order; however, if your order has been processed and prepared for shipment, we will not be able to cancel or change your order.

If you have any further questions, please don't hesitate to contact us at info@gretschgear.com.