SHIPPING & RETURNS


SATISFACTION GUARANTEED

We are committed to providing our customers with a world-class online shopping experience! You can find information regarding shipping an return policies below.

SHIPPING

We ship most orders via United Parcel Service(UPS), United States Postal Service(USPS) Priority Mail or First Class Main depending on the product and/or location where it has to be delivered.  The shipping costs are calculated directly online by each respective shipping company based on your location.

Most orders are shipped within 48 hours of being processed but please allow up to 2 weeks for delivery in the United States, Canadian and International orders may take longer depending on the location and shipping option.

There are additional shipping charges for destinations outside of the Continental United States.  To calculate the shipping costs for your location, select the items you wish to purchase and select the shipping estimator.  Enter your information selecting the appropriate "Shipping Destination" and proceed to view the various shipping options available.

All local tax, duties or brokerage fees for Canadian and International orders are the responsibility of the recipient.  We will do our best to send packages the most efficient way.

RETURNS

You may return any items purchased from us within 14 days of receipt for exchange or refund if you are not completely satisfied.  All returns require an Approved Return Authorization.  Please contact us at info@gretschgear.com before making any returns.

To return an item, simply place it in the original packaging and send to the address listed below:

Gretschgear Store
P.O. Box 2468

Savannah, GA 31402

Please be sure to include a copy of your original order, the Authorized Return Number and reason for your return.  If you wish to make an exchange for items of higher value, include your credit card information for billing.

*All items must be returned in new and unused condition for refund consideration.  There is a 20% restocking fee for opened merchandise that required repacking.  Refunds are issued against the same funds as the initial order.