SHIPPING & ORDERING INFORMATION

How to Order
ORDER ONLINE

Payment
We accept American Express, Visa, MasterCard, Discover, Diner's Club, JCB, Google Pay and PayPal.
 
Processing
All orders are shipped Monday - Friday (excluding holidays) within 3-5 days from the time your order is placed.  
 
Shipping Methods
All domestic and international orders have shipping options by U.S. Mail, UPS or DHL. Delivery time will be based on shipping option you choose. The rate charged for the shipping of your order is based on the weight, size and your location.
 
DOMESTIC SHIPPING (U.S. Only)
Charges
The shipping costs are calculated directly online by each respective shipping company based on your location.
Orders $100 and over receive free shipping. *Alaska and Hawaii are excluded. Orders to Alaska and Hawaii will be shipped at actual freight.
 
INTERNATIONAL SHIPPING
Charges
International shipping rates and delivery times vary by country and costs are calculated directly online by each respective shipping company based on your location.
 
All local tax, duties or brokerage fees for Canadian and International orders are the responsibility of the recipient.  We will do our best to send packages the most efficient way.

Email Notification
A valid email address is required at time of placing order to receive order confirmation and shipment notifications.
 
Title to Products Shipped
All items purchased from GretschGear are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

Damages
If your order sustained damage during shipping, please file a damaged claim with the carrier and contact us.
 
Promotions
Terms of offer are subject to change without notice. Offer cannot be applied retroactively or redeemed for cash.

CHANGE OR CANCEL ORDER

You may notify us by email at info@gretschgear.com to request a change or cancellation to your order; however, if your order has been processed and prepared for shipment, we will not be able to cancel or change your order.